Odoo running fine today does not mean it stays that way
Versions change, data grows, and new people join your team.
Support keeps your Odoo instance healthy after go-live, with a named contact and tracked hours instead of a call queue.
—= Who this is for =—
No One Owns This Anymore
The person who set up Odoo left, and nobody on your team really knows how it works when something breaks.
Small Issues Piling Up
Little things keep coming up, a report that is slightly wrong, a workflow that stalls, and there is nobody to fix them without opening a new project every time.
Planning Ahead, Not Just Reacting
Running fine right now, but want monitoring and a support relationship in place before something actually breaks.
Where support fits after implementation
Implementation gets you live. Support is what keeps things running well after that, patching, monitoring, answering questions, and fixing the small things before they become big ones. It is not a new project each time, it is a standing relationship.
Why this matters
If nobody supports your Odoo instance today, small problems tend to become expensive ones. A report that is slightly wrong gets worked around for months. A permission issue nobody flagged turns into a real security gap. Support exists to catch these while they are still small.
What a support contract covers
Ticket desk with tracked response times by severity, monthly backup verification and monitoring, security patching, minor enhancements from your hour bank, a quarterly health report, and version upgrade planning when the time comes.
The hour bank is visible to you, not a mystery. You see hours used against your bank in real time, with alerts before you hit the limit, not a surprise invoice at the end of the month.
—= Coverage levels =—
Bronze
- Lower hour bank
- Standard response times
- Email / Ticket System
- Online support
Silver
- More hours
- Faster response times
- Email / Phone / Ticket System
- Online support
Gold
- Highest hour bank
- Priority response
- Email / Phone / Ticket System
- Online support
—= FAQ =—
Not necessarily, but unpatched systems and unmonitored data tend to develop small problems that go unnoticed until they are expensive.
A quick review can tell you where you actually stand.
Yes.
We review the existing configuration first, so support is based on how your instance actually works, not assumptions.
We will flag it before it happens, not after.
Extra hours can be added, or we adjust the tier for the following period based on actual usage.
Small enhancements come out of your hour bank.
Larger requests get scoped separately as development work.
Not automatically.
Support covers the Odoo application itself. Hosting is a separate service, though most clients run both together.
Get a straight read on where your Odoo instance actually stands.
No obligation, just an honest assessment before anything is scoped.